Experience Level :

Location :

Helix ITSM Engineers

Key Job Details

Role :

Location :

Level :

Employment type : Full Time

We Prioritize Growth

Join Airo Digital Labs and build your career with a leader in emerging digital technologies such as robotic process automation, conversational AI, machine learning, the internet of things, voice-based technologies, and cloud enablement.

At Airo, we offer you competitive benefits and compensation package along with the opportunity to learn on the job, develop knowledge of the process, and grow your career. What’s more, you will have fun as you solve some of the most complex business problems.

Helix ITSM Engineers

 

Your Job Profile as a Helix ITSM Engineer

We need Helix ITSM strong experience candidates who have Helix ITSM along with hands on experience and work in the customer facing role. Must have end to end development, upgrade, migration, admin and implementation experience. Experience in end-to-end project management. Strong foundation on Helix & ITSM process. End to End helix implementation.


Duties and Tasks of Your Particular Role

  • As an Application Tech Support Practitioner, you will be responsible for providing ongoing support to clients and ensuring the smooth functioning of systems and applications.
  • Your typical day will involve using your expertise in Helix ITSM to accurately define and resolve client issues, while maintaining exceptional communication skills to keep our world-class systems running.
  • Provide ongoing support to clients, acting as the interface between the client and the system or application.
  • Accurately define client issues and interpret and design resolutions based on deep product knowledge.
  • Maintain exceptional communication skills to ensure the smooth functioning of world-class systems.
  • Collaborate with cross-functional teams to ensure the timely resolution of client issues and the smooth functioning of systems and applications.
  • Stay updated with the latest advancements in Helix ITSM and related technologies, integrating innovative approaches for sustained competitive advantage.

Education

  • Bachelor’s degree in computer science, engineering, or a related technical field.

Location

  • Work from Home

You must have

  • Basic Helix ITSM development and customization.
  • Experience development and customization solution
  • Integration knowledge
  • Helix Migration/Upgrade knowledge
  • Helix Dashboard
  • BWF or Innovation Studio
  • HDM
  • BMC Asset and CMDB
  • BMC Discovery
  • BMC BHOM
  • Helix PWA development or customization (Good to have)
  • Experience on BMC ITSM Progressive web application development for custom
    applications
  • Experience in developer Studio
  • Able to work with UI-UX design with BMC Helix
  • Participant in requirement gathering session , conduct technical design workshop
  • Good understanding on integration from Helix ITSM to ipass using REST API
  • Building workflows for PWA using event message passing/catching method
  • Strong troubleshooting and debugging log skills
  • Working knowledge on Helix ITSM SaaS cloud
  • Extensive work experience in building application using business workflow, active
    links, guide, filter using best practices
  • Experience on approval engine and notification engine customization and
    enhancement
  • Experience to work with ipass and awareness about AWS infra

Years of Experience

  • 7 Years – 10 Years

Cultural Fit

  • Self-governed: You don’t just understand your responsibility – you understand how your work creates an impact and how important it is.

  • Driven: You are self-driven, hard-working and take pride in your work.

  • Collaborative: You see yourself as an essential part of a team and where your contribution is equally as important as the other team members.

  • Creative: You are creative and can think out of the box.


Why You Will Love Working at Airo

  • Excellent working environment

  • Interesting and challenging assignments

  • The chance to further develop your skills

 

Key Job Details

Role :

Location :

Level :

Employment type : Full Time

We Prioritize Growth

Join Airo Digital Labs and build your career with a leader in emerging digital technologies such as robotic process automation, conversational AI, machine learning, the internet of things, voice-based technologies, and cloud enablement.

At Airo, we offer you competitive benefits and compensation package along with the opportunity to learn on the job, develop knowledge of the process, and grow your career. What’s more, you will have fun as you solve some of the most complex business problems.

Helix ITSM Engineers

 

Your Job Profile as a Helix ITSM Engineer

We need Helix ITSM strong experience candidates who have Helix ITSM along with hands on experience and work in the customer facing role. Must have end to end development, upgrade, migration, admin and implementation experience. Experience in end-to-end project management. Strong foundation on Helix & ITSM process. End to End helix implementation.


Duties and Tasks of Your Particular Role

  • As an Application Tech Support Practitioner, you will be responsible for providing ongoing support to clients and ensuring the smooth functioning of systems and applications.
  • Your typical day will involve using your expertise in Helix ITSM to accurately define and resolve client issues, while maintaining exceptional communication skills to keep our world-class systems running.
  • Provide ongoing support to clients, acting as the interface between the client and the system or application.
  • Accurately define client issues and interpret and design resolutions based on deep product knowledge.
  • Maintain exceptional communication skills to ensure the smooth functioning of world-class systems.
  • Collaborate with cross-functional teams to ensure the timely resolution of client issues and the smooth functioning of systems and applications.
  • Stay updated with the latest advancements in Helix ITSM and related technologies, integrating innovative approaches for sustained competitive advantage.

Education

  • Bachelor’s degree in computer science, engineering, or a related technical field.

Location

  • Work from Home

You must have

  • Basic Helix ITSM development and customization.
  • Experience development and customization solution
  • Integration knowledge
  • Helix Migration/Upgrade knowledge
  • Helix Dashboard
  • BWF or Innovation Studio
  • HDM
  • BMC Asset and CMDB
  • BMC Discovery
  • BMC BHOM
  • Helix PWA development or customization (Good to have)
  • Experience on BMC ITSM Progressive web application development for custom
    applications
  • Experience in developer Studio
  • Able to work with UI-UX design with BMC Helix
  • Participant in requirement gathering session , conduct technical design workshop
  • Good understanding on integration from Helix ITSM to ipass using REST API
  • Building workflows for PWA using event message passing/catching method
  • Strong troubleshooting and debugging log skills
  • Working knowledge on Helix ITSM SaaS cloud
  • Extensive work experience in building application using business workflow, active
    links, guide, filter using best practices
  • Experience on approval engine and notification engine customization and
    enhancement
  • Experience to work with ipass and awareness about AWS infra

Years of Experience

  • 7 Years – 10 Years

Cultural Fit

  • Self-governed: You don’t just understand your responsibility – you understand how your work creates an impact and how important it is.

  • Driven: You are self-driven, hard-working and take pride in your work.

  • Collaborative: You see yourself as an essential part of a team and where your contribution is equally as important as the other team members.

  • Creative: You are creative and can think out of the box.


Why You Will Love Working at Airo

  • Excellent working environment

  • Interesting and challenging assignments

  • The chance to further develop your skills

 

Apply for the Helix ITSM Engineers role

    Apply for the Helix ITSM Engineers role