Multi-location Retail Company Goes Live with ServiceNow ITBM in 30 Days
Multi-location Retail Company Goes Live with ServiceNow ITBM in 30 Days
Retail
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Client Overview:
One of the largest retail home improvement companies, with approximately 2,500 locations throughout North America.
Challenges:
Expedited Implementation Timeline: The client needed a rapid deployment of ServiceNow IT Business Management (ITBM) to support a $28 million enterprise infrastructure initiative.
Large-Scale Project Scope: The project involved re-cabling over 1,700 retail locations across the United States, requiring efficient management and coordination of resources.
Solution:
ServiceNow ITBM Implementation: Airo deployed the ServiceNow ITBM Project Portfolio Management (PPM) module to streamline and manage the enterprise-wide infrastructure initiative effectively.
Global Expertise: The implementation was executed by a team of ServiceNow- certified experts from Airo’s U.S. and India offices, leveraging global talent for efficiency and expertise.
Impact:
Ahead-of-Schedule Delivery: The PPM rollout was completed in just four weeks, surpassing the client’s expectations and timeline.
Optimized Project Management: The implementation enabled the client to efficiently manage the re-cabling initiative, ensuring project timelines and budgets were met.
