A global telecom provider faced increasing customer service demands, leading to long wait times and operational inefficiencies. Their support teams were overwhelmed with repetitive inquiries, impacting customer satisfaction and response time.

• High call volume and long customer wait times.
• Overburdened support teams handling repetitive inquiries.
• Need for efficient issue resolution while maintaining quality service.

Airo deployed an AI-powered conversational assistant using advanced LLMs to automate customer support. The chatbot handled routine queries such as billing, plan changes, and troubleshooting while seamlessly escalating complex cases to human agents. Integrated with the telecom provider’s CRM, the AI system provided personalized responses and continuous learning to enhance accuracy over time.

• 40% reduction in customer support ticket volume.
• Improved first-response resolution rates with AI-driven automation.
• Enhanced customer satisfaction through faster query handling.

By leveraging conversational AI, the telecom provider transformed its customer support operations, reducing workload on human agents while improving response time and service quality. This AI-driven solution significantly enhanced the overall customer experience.