About the job

We are looking for a highly skilled Salesforce Senior Consultant with deep experience in Service Cloud and Experience Cloud (Community Cloud) to join our team.

Responsibilities:

• Collaborate with clients to gather and analyse business requirements for Salesforce Service Cloud and Experience Cloud.
• Design and implement end-to-end solutions involving case management, service console, knowledge base, omnichannel routing, and community portals.
• Configure and customize Salesforce objects, flows, record types, page layouts, and Lightning components (LWC).
• Develop and maintain customer or partner Experience Cloud sites with seamless integration into core Salesforce functionality.
• Define and implement role-based access, sharing settings, and visibility controls within communities.
• Implement automation using Flows, Process Builder, and occasionally Apex where necessary.
• Support integrations with third-party systems through REST/SOAP APIs or middleware platforms.
• Mentor junior team members and support UAT and deployment processes.
• Ensure adherence to best practices for security, scalability, and performance.

Skills and Qualifications:

Salesforce certifications such as:

• Salesforce Service Cloud Consultant (mandatory)
• Experience Cloud Consultant and Platform App Builder / Administrator

Years of Experience

• 5 Years To 8 Years.

Shift Timings

• 2PM to 10 PM IST