Job Summary

We are seeking a highly skilled and experienced Delivery Head to lead our delivery team. The Delivery Head will beresponsible for overseeing the successful execution of all technical projects, ensuring that they are delivered on time,within budget, and in accordance with client requirements. The ideal candidate will have a strong background in deliverymanagement and client relationship management while delivering an excellent client experience by delivering over andbeyond the expected KRAs.

Qualification

• Bachelor’s degree in computer science, software development, engineering, or a related technical field.
• B.Tech/B.E.in Any Specialization.

Experience

• 15+ Years

Location

• Hybrid (Gurgaon/Noida)

Specialties

Delivery Management, Account management, Key Account Management, Account Mining & Growth,Client Engagement, Strategy Planning, Business Analysis, Risk Management, Transition Management, RelationshipManagement, Team Building, Mentoring & Motivating.

Key Focus Areas

• Internal facing role focused on strengthening the delivery processes, systems and tools to build a transparent delivery culture which focusses on data based decision making while giving due consideration to the client expectations and experiences.
• External customer-facing delivery management, handling both internal and external stakeholders.
• Ability to set up, govern, and successfully deliver multiple projects/tracks for end customers.
• Experience managing various engagement models such as Waterfall/Agile, Development/Maintenance/Production Support, Fixed Bid/T&M.
• Experience in establishing strong Governance, Stakeholder Management processes.
• Experience in managing 200-300 Team members.
• Experience in Setup process Quality metrics for overall delivery.
• . Experience in generating and delivering value-adds to surpass internal stakeholders and client expectations; through a systemic and process driven approach.

Roles and Responsibilities

• Drive the delivery of projects from inception to completion, ensuring adherence to timelines, budgets, and quality standards.
• Experience in managing the diverse Team.
• Provide leadership and guidance to Offshore/Onshore team, Customer management, Client management, Project management, Technical Delivery team, including project managers, engineers, developers, and other technical staff.
• Delivering leadership in global account management and growth at offshore, developing relationships with key decision makers for business development, maintaining relationships with clients, understanding business processes, suggesting cost effective solutions and securing repeat business.
• Experienced in engaging at CxO levels of multi-billion-dollar client companies, coordinating with multiple service lines & technical teams for securing and executing concurrent projects.
• Experience in setting up processes/quality metrics for overall delivery reviews/strengthening.
• Experience in implementation/ explored use of new age technologies like AI/ML, Cloud etc.
• Exposure in steering end to end project management activities, ensuring delivery within time & budgetaryparameters, implementing marketing strategies, resolving operational issues, and ensuring sales / lead generation.
• Strategic planner and leader, building and leading large teams, enabling knowledge sharing among the team,delivering quality service, and achieving customer satisfaction and low operational costs.
• Excellent communication skills
• Experience in managing large accounts/project.
• Experience in Handling PnL of the account/project.