ServiceNow ITSM is a next-generation cloud-based service management solution. With ServiceNow ITSM, you can consolidate on-premises legacy tools to the NOW platform and harness shared data and analytics with automated workflows.

ServiceNow ITSM’s platform-native AI and machine learning, along with natural language virtual agent chatbots, empower your IT staff and boost productivity 20%.

ServiceNow ITSM enables you to:

• Empower employees to self-solve issues 24/7, raise questions, and get relevant, accurate, and consistent information to improve employee satisfaction.
• Make smarter decisions, automate more services, and continually improve your services in role-based workspaces.
• Triage, collaborate, and enable agents to resolve incidents, find answers, and stay connected from anywhere to resolve high-impact incidents and improve agent efficiency dramatically.

ServiceNow delivers resilient IT services on a single cloud platform:

• Incident Management – Automatically assign incidents to the correct resolution group with Incident Management’s machine learning. Bring together stakeholders to investigate issues and restore services swiftly with the Major Incident Management portal.
• Problem Management – Restore services quickly and often preempt issues from happening in the first place with Problem Management. Structured workflows diagnose root causes and fix problems to eliminate recurring incidents and minimize the impact of unexpected disruptions.
• Change Management – Improve velocity of work while minimizing risks and costs of unplanned changes. Automate standard changes with DevOps capabilities, and for complex changes, automate change advisory board meetings with CAB Workbench to accelerate change management.
• Configuration Management (CMDB) – Consolidate IT data silos into a single system of record to see the functioning of all assets and related services. See the relationships of configuration items and services to proactively manage the change impacts.

ServiceNow ITSM provides advanced analytics with automated workflows:

• Performance Analytics – Enable every stakeholder—workers, owners, and executives—responsible for service delivery to make smarter, real-time decisions. Use data visualizations to anticipate trends, prioritize resources, and drive IT alignment with business goals.
• Continual Improvement Management – Collaborate and prioritize data, people, and business goals to manage your strategic IT investments with a structured framework and automated workflows .
• Service Portfolio Workspace – Track and analyze service performance using data from a host of ServiceNow and third-party applications in a consolidated view. Proactively solve service issues, lower costs, and deliver great service experiences.
• Vendor Manager Workspace – Track and analyze vendor performance from a single destination. Get consolidated insights to make smarter decisions that maximize value for your organization.

ServiceNow ITBM enables you to align work with business goals to deliver product and services in a way that supports your strategic priorities. ITBM helps IT demonstrate measurable value to the organization and rationalize investments to focus more on innovation. It also helps transform the delivery of new products and services through lean execution methodologies.

Deliver what the business needs when they need it.

ITBM makes it easy to anticipate critical business requirements, allocate resources, and evaluate the value of your portfolio. It also enables you to prioritize new requests and deliver products efficiently; assess related top-level investments and adapt to make adjustments on an ongoing basis; and manage strategic and operational work in one place; and reduce bottlenecks to get to market faster.

ITBM helps you align your IT investment and work with the organization's goals for better outcomes and respond more rapidly to change.

Key ITBM Features:

• Application Portfolio Management – Align applications with business goals and priorities. Get visibility into your applications to manage costs, ensure alignment, and easily adapt to change.
• Project Portfolio Management – Align work to goals and strategy to ensure you work on the right projects. Manage your entire project life cycle from idea to execution across your technology and business portfolios. This solution includes applications to help you manage your project portfolio, resources, demands, timecards, ideas, and agile delivery.
• Innovation Management – Engage employees for the next big idea. Enable your employees to submit ideas for new products and feature and to track and convert ideas to demands, projects, stories, and other work items to deliver business outcomes with speed and agility, all from one location.
• Investment Funding – Simplify your funding workflow. Enhanced and simplified processes for top-down and bottom-up funding makes it easier for you to request and allocate funds to investments.
• Scrum Programs – Gain visibility into the software development life cycle. Manage scrum, hybrid, or waterfall development efforts throughout the life cycle, from inception through testing and deployment.

Get better visibility into your infrastructure and services, prevent service outages, and expand your organization's operational agility with ServiceNow ITOM.

See more and do more with ITOM

ITOM helps you to accelerate your cloud strategy with ITOM. You'll improve your organization's cloud utilization, drive down costs, automate recommendations to right size, shut down resources based on business hours, automate requests, and aid in approvals and governance of the infrastructure that supports native cloud environments.

Key ITOM Capabilities:

• Get visibility into your infrastructure and services – Instantly see the service impact of your infrastructure issues and changes, simplify root-cause analysis, and reduce mean time to repair (MTTR). End-to-end discovery and service mapping gives you an accurate and up-to-date CMDB view of your IT infrastructure and services. The resulting complete and reliable record is used by other ServiceNow applications, such as ITOM Health, ITOM Optimization, and Software Asset Management. In this way, you can improve service quality, strengthen change processes, reduce risk, optimize infrastructure spend, and minimize software compliance issues.
• Avoid and solve service issues effectively – ITOM Health uses the power of AIOps to turn events into actionable alerts. Pinpoint service issues and rapidly identify and remediate the root cause. Unlike legacy event management systems that are static and rule-based, ITOM Health applies machine learning and advanced analytics to correlate events, adapting automatically to rapidly evolving virtualized and cloud environments.
• Accelerate cloud strategy and reduce costs – Reduce costs by identifying and automatically correcting cost optimization targets, including areas of high spend and stranded cloud assets. Implement automated cloud provisioning to establish an effective cloud governance model.