Streamline IT service management with AI-driven automation, virtual agents, and ITIL-based workflows. ServiceNow ITSM consolidates service operations on a unified cloud platform, enabling faster incident resolution, proactive problem management, and seamless change control. It enhances employee self-service, automates service requests, and provides real-time analytics for continuous improvement.

Optimize IT investments and align work with business goals through AI-powered portfolio and project management. ITBM helps organizations prioritize new initiatives, manage resources efficiently, and accelerate time-to-market. With built-in innovation management, application portfolio tracking, and investment funding, businesses can drive strategic outcomes and maximize ROI.

Gain real-time visibility into IT infrastructure, prevent service disruptions, and optimize cloud resources with ServiceNow ITOM. Leveraging AIOps, automated discovery, and service mapping, ITOM reduces downtime, enhances root cause analysis, and improves cloud cost management. It enables predictive monitoring and proactive issue resolution for seamless IT operations.