A prominent Hi-Tech retail organization in the US with presence in 42 states faced significant challenges in managing inventory and transaction reconciliation. The high volume of orders and the manual, error-prone processes led to revenue leakage and increased operational costs. The company needed an intelligent automation led approach to automate financial reconciliation, inventory management, supply chain optimization, and back-office operations.

• Inventory Management & Revenue Leakage: High order volume coupled with manual processes led to inaccuracies in inventory control and order fulfillment. This resulted in stockouts, overstocking, and potentially missed sales opportunities. Additionally, manual processes increased the risk of errors in billing and transaction recording, leading to revenue leakage.
• Inefficient Back-Office Operations: Their reliance on manual processes for financial reconciliation, inventory management, and supply chain optimization resulted in inefficiencies. This translates to delays in tasks, increased labor costs, and potential errors that can disrupt operations.
• Increased Operational Costs: Manual processes are generally slower than automated solutions and require more labor resources. Additionally, errors in inventory control and transaction reconciliation can lead to additional costs associated with correcting mistakes and lost sales.

Airo stepped in with a multifaceted plan to address these challenges by leveraging intelligent automation. Our approach involved:

• We deployed the RPA Factory model and identified 250+ processes and sub-processes for intelligent automation – for enterprise workflows and customer support.
• Within the first 6 months, we deployed 42 RPA bots and started realizing the ROI for the company
• We then built an additional 30 bots for automating multiple customer service related processes, such as, Order management, quote management, vendor onboarding, customer self-service, auto-email response, returns and refunds management, etc.

The implementation of Airo’s intelligent automation solutions led to significant improvements and cost savings for the retail chain:

• Enhanced Inventory Accuracy and Reduced Stockouts (20% Reduction in Stockouts): Automating inventory management processes through AI and machine learning predicted demand patterns more accurately, optimized ordering,and minimized stockouts. This led to a 20% reduction in stockouts, improving customer satisfaction and preventing lost sales opportunities.
• Streamlined Back-Office Operations and Increased Efficiency (30% Reduction in Processing Time): Intelligent automation automated tasks in financial reconciliation, order processing, and supply chain management. This led to a 30% reduction in processing time for these operations, freeing up staff for higher-value activities and improving overall operational efficiency.
• Minimized Revenue Leakage and Improved Profitability (5% Increase in Net Profit Margin): Automating financial reconciliation and transaction processing helped reduce errors and discrepancies. This led to a 5% increase in net profit margin by minimizing revenue leakage from billing errors and fraudulent transactions.
• Enhanced Customer Experience (15% Increase in Customer Satisfaction): By ensuring accurate product availability and faster order fulfillment, intelligent automation contributed to a more positive customer experience. This translated to a 15% increase in customer satisfaction.
• Reduced Operational Costs (40% Decrease in Labor Costs): Automating repetitive tasks significantly reduced the need for manual labor. This led to a 40% decrease in labor costs associated with back-office operations.

A burgeoning Hi-Tech retailer grappled with manual processes leading to stockouts and revenue leakage. Airo’s intelligent automation solution, deploying 72 RPA bots across various departments, yielded significant results: 20% fewer stockouts, 30% faster processing times, a 5% profit margin increase, 15% happier customers, and a remarkable 40% reduction in labor costs. This transformation empowers the retailer to focus on growth and deliver a seamless customer experience.