Airo, an innovative Cloud for AI advisory organization, collaborated with a renowned global hospitality group to revolutionize their operations and elevate customer experiences using advanced cloud-based AI technologies. With a footprint spanning 31 brands and over 8,000 properties in more than 130 markets, the hospitality group sought to harness real-time data streaming capabilities to drive enterprise-wide transformation.

The hospitality group faced several key challenges:

• Scalability: Implementing real-time data event streaming across a vast and diverse portfolio.
• Integration: Seamlessly integrating intelligent check-in systems, digital room-key technologies, and real-time guest analytics.
• Profitability: Transitioning their operational model from a cost center to a profit-generating entity.
• Adoption: Ensuring organization-wide acceptance and utilization of new technological capabilities.

To address these challenges, Airo designed a strategic and multi-faceted solution:

Comprehensive Technology Framework

Airo developed a robust multi-tenant technology architecture, ensuring that governance and compliance were integral to its foundation.

Accelerated Adoption Strategy

An innovative adoption strategy was crafted to promote the rapid uptake of new technologies across all departments, supported by targeted training and internal advocacy.

Profitability Roadmap

Airo outlined a clear roadmap to shift the organization’s focus from cost management to revenue generation, leveraging advanced data monetization techniques.

Upskilling and Evangelism

Airo implemented a comprehensive upskilling program to enhance the technical capabilities of the client’s workforce, fostering a culture of continuous improvement and innovation.

Future-Proof Technology Strategy

A detailed roadmap for future developments was created, ensuring the client stayed ahead in the competitive landscape with continuous technological advancements.

Intelligent Process Automation

Airo’s automation strategy focused on streamlining operations, reducing manual interventions, and enhancing overall efficiency through intelligent automation.

Service Design and Implementation

High-level service design patterns were established to guide the structured implementation of new technologies, ensuring smooth integration and minimal disruption.

Governance and Operating Model

Airo developed a governance model to oversee the new operations, aligning them with the organization’s strategic goals and ensuring long-term sustainability.

Airo’s strategic implementation yielded significant benefits for the hospitality group:

• Enterprise Standardization: Achieved a high level of standardization and consistency across all properties, driven by executive support and clear communication.
• Productivity Gains: Notable improvements in productivity were realized through swift implementation, intelligent automation, and detailed operational guidelines.
• Sustainable Profitability: The transition to a profit center was successful, with sustainable revenue streams established through innovative data utilization and monetization strategies.