Airo is at the forefront of revolutionizing the pharmaceutical industry through its innovative AiOps services. By leveraging advanced technologies, Airo helps pharmaceutical companies enhance operational efficiency, improve compliance, and drive business growth. This case study highlights the transformative impact of Airo’s AiOps on the pharmaceutical sector.

Intelligent Event Management

Airo’s intelligent event management service is designed to streamline the handling of incidents and events within the pharmaceutical industry. By utilizing machine learning algorithms, the service can predict and identify potential issues before they escalate, ensuring that critical operations remain uninterrupted. This proactive approach has led to an impressive success rate of approximately 87% in auto-ticket resolution and 95% in change automation.

Smart Cognitive Assistance

Airo’s smart cognitive assistance tools provide pharmaceutical companies with real-time insights and actionable intelligence. These tools help in decision-making processes by offering predictive analytics and advanced reporting capabilities. The availability of real-time data supports proactive business decisions, resulting in a significant improvement in SLA compliance by around 20%.

Advanced Unified Reporting

The advanced unified reporting feature of Airo’s AiOps services offers comprehensive visibility into all aspects of pharmaceutical operations. This end-to-end visibility is crucial for maintaining compliance with stringent industry regulations and standards. The enhanced reporting capabilities have contributed to a 50% reduction in ticket count and a 30% reduction in response time, ensuring that pharmaceutical companies can respond swiftly to any issues that arise.

Holistic Cloud Lifecycle Management

Airo’s holistic cloud lifecycle management services enable pharmaceutical companies to effectively manage their cloud environments. By providing a unified view of cloud resources, Airo ensures optimal utilization and management of assets. This has led to a 25% improvement in asset utilization and higher employee productivity and effectiveness.

Intuitive FinOps

The intuitive FinOps capabilities offered by Airo help pharmaceutical companies optimize their financial operations. By providing detailed insights into spending patterns and financial performance, Airo enables companies to make informed decisions that drive cost savings and efficiency. This feature has been instrumental in achieving a ~80% improvement in customer satisfaction (CSAT).

State-of-the-Art Business Flow Observability

Airo’s state-of-the-art business flow observability tools provide pharmaceutical companies with a clear view of their operational processes. This enhanced observability ensures that companies can identify and address any inefficiencies or bottlenecks promptly. The result is a more streamlined and efficient operation, contributing to a 20% improvement in SLA compliance.

Proactive Service Management and Orchestration

Airo’s proactive service management and orchestration capabilities ensure that pharmaceutical companies can maintain high levels of operational efficiency. By automating routine tasks and providing advanced orchestration tools, Airo helps companies reduce the burden on their IT teams and focus on strategic initiatives. This proactive approach has led to higher employee productivity and effectiveness.

The implementation of Airo’s AiOps services has had a profound impact on both operational and business outcomes for pharmaceutical companies. Key benefits include:

• Operational Impact: A notable reduction in ticket count by approximately 50% and a 30% decrease in response time. This operational efficiency has also resulted in a 20% improvement in SLA compliance and higher employee productivity.
• Business Impact: The availability of real-time data and advanced reporting capabilities have supported proactive business decisions, leading to a ~80% improvement in CSAT and a 25% better asset utilization.

Airo’s AIOps services have transformed the pharmaceutical industry by enhancing operational efficiency, ensuring compliance, and driving business growth. With a focus on intelligent event management, smart cognitive assistance, advanced reporting, holistic cloud lifecycle management, intuitive FinOps, state-of-the-art business flow observability, and proactive service management, Airo continues to lead the way in innovation and excellence.