Client Overview:

Our customer is the government of a city located in Northern California. With more than 800 employees in 12 departments, it is responsible for providing essential services and more to its nearly 200,000 residents.

Challenges:

  • Lack of Automation for Vaccine Tracking: Most organizations lack an automated solution to efficiently track and manage employee vaccination verification, leading to manual and time consuming processes.
  • Ensuring Workplace Safety and Compliance: Verifying vaccination status manually makes it challenging to ensure a safe and healthy workplace for employees and the public, while also meeting regulatory and organizational requirements.
  • Operational Inefficiencies: The absence of streamlined systems for vaccination status tracking places an additional burden on HR teams, increasing administrative workload and the potential for errors.

Solution:

The municipality’s IT department drew up a solution built on the Work.com platform that would support three required features:

  • Employee Vaccination Verification and Wellness Checks
  • Contact Tracing
  • Vax Compliance Dashboard and Reporting

Airo was selected to lead the solution implementation, which would include several Employee Experience modules:

  • Workplace Command Center
  • Employee Concierge
  • Employee Workspace

 

Impact:

Working with Airo, the city’s IT department successfully rolled out the solution in 30 days. The solution, which enables the city to fully comply with state regulations, allows the municipality to:

  • Manage Covid-related cases and automate employee-facing HR processes using Saleforce’s out-of-the-box workflows.
  • Implement a digital health verification form to enable employees to submit documents such as vaccine cards or test results.
  • Trace employee interactions to identify possible points of transmission and take immediate action to stop the spread of infectious diseases.
  • Create a digital home base for employees when they log in to an org to access health-related announcements, schedules, and other crucial information.
  • Conduct employee surveys and collect responses.
  • Monitor city facilities and make informed decisions about workplace-related policies.

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