A globally recognized Food & Beverage company with more than 3,000 locations faced significant challenges in keeping operational cost in control and managing customer satisfaction. The high volume of orders and the manual, error-prone processes led to revenue leakage and increased operational costs. The company wanted AI intervention to improve efficiency and productivity, specifically in the areas of financial reconciliation, vendor management, and customer service.

• Higher Prices And Fewer Diners: High churn in loyal customers and lack of penetration in the new customer base stalled their top-line growth.
• A Lack Of Proper Marketing: Their 2023 marketing and media strategy missed the mark. The volume and substance of their marketing messages in 2023 were not as effective as they wanted.
• Guest Experience wasn’t Good Enough: They wanted to deliver an improved guest experience that keeps guests coming back time and time again.

• AI-Powered Menu Recommendations: Used AI to analyze customer preferences and past order history to provide personalized menu recommendations.
• Chatbots for Customer Service: Implemented AI-driven chatbots to handle customer inquiries, take orders, and provide information about the menu, promotions, and restaurant location
• Predictive Analytics for Inventory Management: Utilized AI to predict demand for ingredients and menu items, optimizing inventory management to reduce waste and ensure freshness.
• Sentiment Analysis on Customer Feedback: Used AI to perform sentiment analysis on customer reviews and feedback to identify areas for improvement and enhance customer satisfaction.
• Dynamic Pricing: Implemented AI-driven dynamic pricing models to adjust prices based on demand, time of day, and customer demographics.
• AI for Workforce Management: Used AI to optimize staff scheduling based on predicted customer traffic, ensuring adequate staffing levels during peak and off-peak hours.
• Personalized Marketing Campaigns: Leveraged AI to create personalized marketing campaigns targeting customers with offers and promotions based on their behavior and preferences.

By deploying ‘Rapid AI Factory’ led to significant improvements and cost savings for the F&B company:

• Personalized Marketing and Promotions: AI-powered customer segmentation increased campaign effectiveness by 50%, leading to a 20% rise in new customer acquisition and a 10% reduction in customer churn.
• Dynamic Pricing and Menu Optimization: AI-led optimized pricing captured a 5% revenue uplift while ensuring customer satisfaction. Additionally, it recommended high-margin items during peak periods, potentially leading to a 10% increase in average order value.
• Enhanced Guest Experience through Chatbots and Self-Ordering: AI chatbots deflected 30% of basic inquiries, freeing up staff for more complex customer interactions.
• Predictive Inventory Management: AI-powered inventory optimization minimized food waste by 10-20%, resulting in significant cost savings for the customer. This translated to a 2-3% improvement in overall profit margin.
• Data-Driven Staff Scheduling and Training: AI-led optimization of staff scheduling based on predicted customer traffic resulted in a 15% reduction in labor costs.

A global Food & Beverages giant with over 3,000 locations leveraged Airo’s “Rapid AI Factory” to tackle operational challenges and enhance customer satisfaction. AI solutions across the value chain, from personalized marketing to predictive inventory management, yielded significant results. Improved customer segmentation boosted revenue by 20%, while AI-driven staffing reduced labor costs by 15%. Overall, this F&B leader exemplifies how AI can streamline operations, optimize costs, and unlock a new era of customer engagement.