In the highly regulated and competitive landscape of the pharmaceutical industry, effective cloud management is crucial for operational efficiency, cost control, and compliance. Airo partnered with the customer to tackle their cloud operations challenges and enhance their cloud infrastructure through tailored managed cloud services.

The financial services provider faced several key challenges:

1. Cost Leakages: The organization struggled with visibility around asset utilization, which led to significant cost leakages. They lacked the tools and processes to effectively monitor and manage cloud resource consumption, resulting in unnecessary expenses.
2. Operational Overheads: Inconsistent processes across their cloud operations increased operational overheads and inefficiencies. The lack of standardization in procedures led to duplicated efforts, increased risk of errors, and prolonged issue resolution times.
3. Lack of Automation: The absence of automation in their end-to-end processes resulted in manual, time-consuming tasks that were prone to human error. This not only slowed down their operations but also limited their ability to scale effectively and respond to changing business needs quickly.

Airo implemented a comprehensive AI and automation enabled managed cloud services solution, meticulously tailored to the unique needs of the customer.

24x7x365 Dedicated Infrastructure Support

• Airo provided continuous support through a best-shore model, ensuring that infrastructure was monitored and managed round-the-clock. This proactive approach minimized downtime, swiftly addressed potential issues before they could impact operations, and ensured smooth, uninterrupted service.

Risk Mitigation

• Gap Analysis Solution: Airo crafted a solution to conduct thorough gap analyses, identifying and addressing security and data privacy vulnerabilities. By implementing robust security measures and continuous monitoring, we mitigated the risk of data breaches and ensured compliance with stringent financial industry regulations.
• Standardized Security Controls: Airo implemented standardized processes for provisioning security controls and performance evaluations. This reduced the risk of SLA breaches, enhanced overall security, and provided the financial services provider with a reliable and secure cloud environment.

Transformation and Modernization

• Remediate, Migrate, Modernize: We remediated existing issues, migrated workloads to more efficient cloud environments, modernized the infrastructure with cutting-edge emerging technologies, and seamlessly integrated advanced solutions. This holistic approach accelerated the realization of the cloud’s full value, driving business agility and innovation.

Management and Optimization

• Automation: Airo automated recurring and repetitive tasks, significantly reducing the manual effort involved in managing complex, multi-machine environments. This automation not only improved operational efficiency but also allowed the customer to reallocate resources to more strategic initiatives.
• Managed SaaS and Cloud Platforms: Airo offered managed services for SaaS, public, and private clouds, providing a modern application and IT platform. This approach addressed the economic and skill demands of the customer, ensuring they had the expertise and support needed to optimize their cloud operations.

The partnership with Airo yielded substantial benefits for the customer:

• Cost Control: By leveraging low-cost delivery locations and implementing effective cost management strategies, Airo helped the customer control rising costs by 36%. This resulted in significant savings and a more predictable IT budget.
• Risk Reduction: The risk related to data security and SLA breaches was reduced by a factor of three. Airo’s standardized processes and robust security controls provided the customer with a secure and compliant cloud environment, reducing the likelihood of costly incidents and regulatory fines.
• Efficiency Gains: Airo’s adoption of AI and automation technologies led to a 22% increase in operational efficiency. This allowed the customer to streamline their operations, reduce time-to-market for new services, and improve overall customer satisfaction.