Airo recently partnered with a leading financial services company to modernize their cloud infrastructure and streamline operations. The client, a prominent firm offering professional financial and consulting services, faced significant challenges in managing their cloud resources efficiently. This collaboration aimed to enhance operational efficiency, reduce costs, and improve the overall agility of their IT infrastructure.

The client is a financial services organization that provides a range of consulting and advisory services. They operate in a highly competitive and regulated industry, where efficiency, security, and cost management are critical. Their clientele includes major corporations, governmental bodies, and high-net-worth individuals who rely on their expertise for strategic financial guidance and robust consulting solutions.

The client was grappling with several issues related to their cloud infrastructure:

1. Resource Deployment Delays: Deploying the necessary resources for critical projects was time-consuming, often delaying project timelines and impacting business agility.
2. Underutilized Resources: Resources that were no longer needed continued to consume costs due to a lack of proper monitoring and deactivation, leading to unnecessary financial drain.
3. Lack of Standardization: Without standardized resources, support processes were inefficient. Simple issues often escalated to higher-level support, consuming valuable time and resources.
4. Cost Management Issues: The absence of automated cost allocation led to budgeting and financial oversight challenges, making it difficult to track and manage expenditures accurately.
5. Complex Support Requirements: The diverse and non-standardized infrastructure required complex and time-consuming support protocols, impacting the overall efficiency of the IT support team.

Airo implemented a comprehensive solution to address these challenges:

1. Inventory of ARM Templates: Developed a comprehensive inventory of Azure Resource Manager (ARM) templates to cover all required resource types. This allowed for quick and efficient deployment of resources tailored to specific project needs.
2. Standardized Resource Sets: Created standardized sets of resources for typical projects. These sets included features for automatic disabling and scaling down of unused resources, ensuring optimal utilization and cost savings.
3. Automated Resource Allocation: Introduced a shopping cart system where end users could request resources. This system provided automatic ownership assignment and cost center allocation, streamlining resource management and financial tracking.
4. Support Standardization: Established standardized support protocols and developed support scripts to streamline issue resolution. This reduced the dependency on higher-level support and improved response times.
5. Enhanced Monitoring and Reporting: Implemented advanced monitoring tools and detailed reporting mechanisms to ensure continuous oversight of resource utilization and cost management.

Process Workflow

The implementation followed a structured workflow:

1. Information Gathering: Conducted a thorough assessment of the client’s existing infrastructure and specific needs, ensuring a tailored approach to the solution.
2. Findings Demonstration: Presented findings and an implementation plan to the client, detailing the proposed changes and expected benefits.
3. Deployment of Services: Executed the deployment of the new cloud infrastructure and services, ensuring minimal disruption to ongoing operations.
4. Documentation and Support Scripts: Developed comprehensive documentation and support scripts to facilitate smooth operations and maintenance post-implementation.
5. Knowledge Transfer: Conducted knowledge transfer sessions to ensure the client’s IT team was well-equipped to manage the new systems effectively, fostering independence and long-term sustainability.

The partnership with Airo delivered substantial benefits:

1. Reduced Support Tickets: The client saw up to a 87% reduction in support tickets, allowing their IT staff to focus on more strategic initiatives and higher-value tasks.
2. Cost Savings: Achieved at least 28% savings across all projects by eliminating underutilized resources and optimizing deployments. This translated to significant financial savings and improved budget management.
3. Improved Support Efficiency: Reduced the need for higher-level support staff, with level 1 support handling most issues. This streamlined support processes and improved overall efficiency.
4. Faster Service Delivery: New service requests were fulfilled in hours instead of days, greatly enhancing operational agility and enabling the client to respond more quickly to business needs.
5. Enhanced Resource Utilization: Automated resource management and standardized processes led to better utilization of existing resources, reducing waste and improving overall efficiency.
6. Strategic Focus: The reduction in routine support tasks allowed the client’s IT team to focus on strategic projects that drive business growth and innovation.

Airo’s cloud modernization solution transformed the client’s IT infrastructure, delivering significant improvements in efficiency, cost management, and operational agility. By implementing standardized processes, automated resource management, and comprehensive support protocols, Airo helped the client overcome their cloud infrastructure challenges and achieve their business objectives. This case study exemplifies Airo’s commitment to delivering tailored, high-impact solutions that drive tangible business results. Through this partnership, the client is now better positioned to navigate the complexities of the financial services industry with a robust, modernized cloud infrastructure.