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Mid-level Senior
Mumbai
Mid-level
Remote
The customer is a leading healthcare provider, with 13 different facilities across 6 states in the US. They are renowned for their commitment to exceptional service in Oncology and other specialized disease management. They were facing significant challenges in both Revenue Cycle Management and patient experience. Multiple siloed patient engagement systems were creating duplication of manual effort and the data were not in sync. Additionally, their legacy revenue cycle management processes resulted in high error rates and prolonged processing times, negatively impacting revenue collection.
Their leadership wanted to upgrade their legacy applications and also experiment with the emerging technologies to identify potential use cases suitable for their business. They were looking for a ‘Build Fast Fail Fast’ model to accelerate adoption of AI and Automation across the enterprise.
The implementation of Airo’s RPA solutions led to remarkable improvements and substantial cost savings for the healthcare provider:
This case study exemplifies how a leading healthcare provider transformed patient care and financial performance with AI and automation. Facing siloed systems and inefficient processes, they partnered with Airo for a “Build Fast Fail Fast” approach. Airo implemented 3 initial Proof-of-Concepts (POCs) and established an RPA Factory Model, fostering enterprise-wide adoption. Within 18 months, over 90 RPA bots were deployed across various departments. These solutions yielded significant results: 48% reduced operational costs, 40% improved staff productivity, and a 60% surge in patient satisfaction. Additionally, faster reimbursements and minimized bad debt improved the provider’s financial health. This successful collaboration demonstrates the power of AI and automation to optimize healthcare operations and deliver exceptional patient experiences.
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