Founded in 2018, we focus exclusively on enabling Enterprise AI @ scale. In a very short span of time, we have become one of the fastest growing companies in America.
We focus on questions that matter to businesses with big ambitions, empowering them to elevate outcomes across their value chain.
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Mid-level Senior
Mumbai
Mid-level
Remote
A global telecom provider faced increasing customer service demands, leading to long wait times and operational inefficiencies. Their support teams were overwhelmed with repetitive inquiries, impacting customer satisfaction and response time.
Airo deployed an AI-powered conversational assistant using advanced LLMs to automate customer support. The chatbot handled routine queries such as billing, plan changes, and troubleshooting while seamlessly escalating complex cases to human agents. Integrated with the telecom provider’s CRM, the AI system provided personalized responses and continuous learning to enhance accuracy over time.
By leveraging conversational AI, the telecom provider transformed its customer support operations, reducing workload on human agents while improving response time and service quality. This AI-driven solution significantly enhanced the overall customer experience.
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