In 2022, Airo engaged with a leading beauty retail company with operations spanning the US, Europe and APAC regions. After the COVID-19 pandemic, the customer sought to optimize their IT operational cost and global resource management. Airo proposed the ‘TRUST – Airo’ model as a strategic initiative that involved the rebadging of 85 IT employees to AiRo. The aim was to reduce IT operational cost, streamline operations, reduce redundancies, and drive AI and automation led innovation.

The engagement presented several critical challenges:

• Geographical Diversity: Managing resource transitions across multiple countries while maintaining operational consistency and meeting regional regulatory requirements.
• Adoption of emerging tech: Adoption of AI and automation technologies to existing processes and operations.
• Cultural Integration: Addressing cultural differences and ensuring smooth collaboration among teams from different geographical locations.

Airo’s strategic intervention led to significant outcomes:

• Operational Efficiency: Streamlined operations through process reengineering, better resource and skillset management, resulting in more efficient and cohesive operations. We continue to manage both the CapEx and OpeX IT services entirely for the customer in a Best-shore mode.
• Applying AI: Successfully implemented our Rapid AI factory to identify and implement AI and other emerging tech to improve productivity and throughput.
• Cost Management: Provided guaranteed cost savings by optimizing resource allocation and reducing redundancies, leveraging low-cost location advantage.

Airo successfully transformed the IT operations of the global beauty retailer through a strategic partnership involving talent rebadging, process optimization, and emerging tech adoption. By overcoming geographical, technological, and cultural challenges, we delivered significant operational efficiency, cost reduction, and innovation. Our ‘TRUST – Airo’ model and Rapid AI factory were instrumental in achieving these results, demonstrating Airo’s ability to deliver comprehensive IT solutions on a global scale. This engagement serves as a testament to our expertise in driving digital transformation and creating long-term value for our clients.