In 2020, Airo embarked on a game-changing partnership with a Fortune 2000 BioPharma giant to elevate their back-office and front-office operations. The client was grappling with inefficiencies and ever-increasing operational costs. Airo proposed a comprehensive, AI & automation-led approach by absorbing 95 employees engaged in various back-office operations (F&A, HR, legal, procurement) and front-office operations (customer care). This strategic move aimed to ensure smooth operations with minimal disruption, maintaining high service levels, and driving cost efficiency and operational excellence.

The engagement presented several critical hurdles:

• Seamless Integration: Ensuring a smooth transfer of 95 FTEs to Airo while maintaining operational continuity and meeting stringent service level agreements (SLAs).
• Complex Workflows: Gaining a thorough understanding of the client’s intricate workflows, roles, and technological infrastructure to identify optimization opportunities leveraging various AI and automation technologies.
• Change Management: Managing the transition process to minimize resistance and earn the trust of rebadged employees, ensuring alignment with Airo’s operational strategies.
• Tech Deployment: Identifying and deploying AI and automation solutions to streamline processes and significantly boost efficiency.

Within the first year, Airo achieved significant milestones:

• ubstantial Cost Savings: Realized an impressive 27% cost savings within the first year by successful intervention of AI and automation, reducing manual effort in back-office and front-office operations.
• Enhanced Operational Efficiency: Streamlined processes and optimized resource allocation, ensuring consistent delivery of high-quality services and adherence to SLAs. We improved the efficiency of the operations by a massive 38% and increase overall throughput by 2x.
• Employee Engagement: Earned the trust and cooperation of rebadged employees, fostering a collaborative and highly productive work environment.
• Scalability: Enhanced the scalability of operations, allowing the client to focus on strategic growth initiatives and future expansions.

This partnership underscored Airo’s ability to drive substantial improvements in operational efficiency and cost management within highly regulated industries. By leveraging advanced technology and strategic insights, Airo provided the BioPharma leader with a robust solution that not only met but exceeded their operational goals. The success of this engagement highlights Airo’s commitment to delivering excellence and creating value for our clients through innovative solutions and strategic partnerships.