Airo collaborated with a premier provider of health plans for more than 3 million members. The partnership aimed to optimize spending and resources across multiple subsidiaries and business functions, thereby significantly enhancing operational efficiency and achieving substantial cost savings.

The client was facing numerous challenges in optimizing their IT expenditures across multiple categories to improve overall operations. Their IT team was under pressure to evolve and deliver infrastructure that could support innovation and business growth. The primary issues included reducing IT complexity, enhancing automation, and maintaining cost control. They were in search of a strategic partner who could provide advanced expertise, cutting-edge tools, and a comprehensive upgrade to their IT operations, which included service desk management, SOC/NOC, end-user computing, and core infrastructure.

Airo proposed a forward-thinking strategy to modernize IT operations, aligning them with the client’s growth objectives while reducing operational costs. The approach utilized Airo’s Intelligent Operations framework and an array of AI and Automation led tools. This dual transition and transformation strategy ensured that the client’s IT landscape was modernized without disrupting ongoing operations.

By streamlining operations and consolidating delivery centers, Airo implemented an automation-first methodology that allowed the client to launch a new, comprehensive technology expense and asset management platform. Airo’s global support team, strategically located across the US and India, comprised a blended taskforce of client subject matter experts and seasoned technology practitioners, ensuring optimal efficiency.

The IT transformation initiative led to a 30% improvement in key performance indicators (KPIs), positioning the client as a next-generation technology expense management platform. This transformation enabled the client to focus on strategic initiatives, significantly enhancing customer experience. Over a five-year period, the company is projected to achieve a 40% reduction in operating expenses (OPEX), with potential for further yearly improvements. The adoption of a unit pricing model provided enhanced accuracy in cost prediction.